Solidroad

Solidroad provides AI agents designed for customer experience teams, focusing on training and quality assurance. These agents simulate environments to train human representatives and assess their performance in live customer interactions. By beginning with training and QA, Solidroad agents gain insights into human learning processes, allowing for direct performance comparisons with human representatives. This approach demonstrates the effectiveness of additional agents planned for future development. Since its launch, Solidroad has achieved a 50% reduction in onboarding times at major outsourced contact centers and BPOs such as PartnerHero and Tech Mahindra, and has enhanced go-live customer satisfaction scores at Crypto.com by 3%, now exceeding 90% CSAT.