Riviera

Riviera provides AI Employees for the hotel industry, with its initial offering being a hotel phone receptionist. This agent allows hotels to reduce time spent on phone calls, enabling staff to focus more on customer service. The system manages front-desk inquiries, in-room dining orders, and reservations, providing instant responses in any language, 24/7. Riviera addresses the limitations of older phone systems and IVRs by ensuring immediate customer interaction, a challenge for many travel businesses unable to allocate extra staff for phone management. The solution integrates seamlessly with existing software, overcoming the fragmented technology infrastructure of the travel industry. It employs human-sounding voice models trained on data specific to each business type and department. Hotels, which spend billions annually on staffing, face potential revenue loss when phone lines are overwhelmed. Riviera allows for unlimited call handling at any time, unlocking additional revenue and alleviating labor challenges.