Typewise

Typewise is an AI-driven customer service platform that enables orchestrated agents to resolve requests comprehensively by executing real actions across various systems. Teams articulate desired outcomes in natural language, and the platform translates these into functional automations without the need for flowcharts or coding. Users can safely simulate changes and implement them incrementally. Major brands like Unilever and DPD utilize Typewise to reduce support efforts by over 50% while enhancing customer satisfaction (CSAT) and Net Promoter Score (NPS). With over 200 integrations, Typewise interacts with CRM, ERP, and other systems to fully resolve cases, involving human agents only where they provide the most value. The platform's hybrid intelligence supports partial hand-offs, review-before-send capabilities, and context-preserving resumption, ensuring teams maintain control. Typewise operates natively within its own ticketing system and offers optional integrations with existing CRM or helpdesk systems such as Zendesk, Salesforce, or Freshdesk. It enhances agents with a CRM-embedded copilot and employs a company-specific AI language model to ensure all interactions align with brand standards. Hosted in the EU and ISO 27001 certified, Typewise provides measurable ROI within weeks, allowing users to start small and confidently scale automation.