Cero

Healthcare

Website

Cero addresses specific coordination tasks between hospitals and patients, such as appointment confirmations and last-minute cancellations, by automatically communicating with patients via WhatsApp. Patients can confirm and reschedule their appointments without needing to make phone calls. In Latin America, nearly half of medical appointments are missed due to no-shows, impacting everything from routine dental checks to costly MRI scans. With the growing need to enhance healthcare access in developing regions, optimizing patient communication and coordination is crucial, especially where self-service options are underutilized. Cero generates $97K in monthly revenue from 15 clients, with a 20% CMRG over the past year, and maintains 100% logo retention. The platform coordinates over 600,000 medical appointments monthly in Chile alone. The market opportunity in Latin America is valued at $3.5B, with a population of 650M people averaging three medical consultations annually. Cero charges per effective patient communication and plans to manage multiple coordination interactions per consultation, including scheduling, confirming, booking, reimbursements, and payments. Cero's team combines extensive healthcare industry knowledge with advanced technical expertise. The CEO, a former dentist, has led significant changes in healthcare payments in Chile. The CTO and R&D lead, both PhDs in Computer Science, developed the Spanish Language Neural Network (BETO: Spanish BERT) widely used in Latin America. Their collaboration resulted in a solution that coordinates over 600,000 patient appointments monthly in Chile.

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