Aurelian

Aurelian automates non-emergency calls for 911 centers. This AI-powered operator instantly routes, triages, and resolves calls, ensuring citizens receive the assistance they need while allowing 911 dispatchers to concentrate on emergencies. Public safety agencies often face a high volume of administrative calls, such as those related to paying parking tickets or reporting power outages, which can account for over 80% of total call volume. Aurelian alleviates this burden, enabling 911 dispatchers to focus on genuine emergencies. Aurelian has automated hundreds of thousands of calls and redirected over 10,000 emergent calls, which would typically be on hold, to the 911 line for immediate handling.