Yuma AI

Customer Support

Website

## What is Yuma AI? Yuma AI automates customer support through an AI Support Agent orchestration platform, offering autonomous AI agents specifically for customer service and e-commerce. It integrates seamlessly with help desk software such as Zendesk, Kustomer, and Gorgias, targeting large Shopify brands to manage their high volume of support requests. Top merchants using Yuma can automate up to 80% of their support tickets autonomously. ## Why do Shopify merchants need Yuma? Large Shopify merchants, generating over $10M annually, often excel in selling products but struggle with the burdensome and costly task of customer support. These merchants typically handle hundreds of daily requests, sometimes employing dozens of offshore support agents, yet still face poor quality and high staff turnover. Despite promises of automation, many have been disappointed by existing solutions, which often fail to deliver effective support automation. ## Yuma is solving this in a few ways: Yuma distinguishes itself from typical RAG chatbots by offering a platform with autonomous AI agents tailored for support and e-commerce. These agents are guided by knowledge, adhere to processes, and are managed by in-house AI orchestration technology, ensuring safety, control, and quality throughout. Yuma's platform is designed to mimic the actions of human support agents, achieving significant automation. Currently, top merchants automate 60% of their support tickets with Yuma, which can retrieve information from external services and perform actions in other apps to resolve tickets. Yuma is committed to building the leading AI support agent platform, aiming for 80% true automation in the near future.

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